TERMS AND CONDITIONS FOR OUR MESSAGES VIA WOOWUP/ CRM

The discount described in messages received via email or text message, WhatsApp, applies in the following stores: Sol Verde, Ser Saludable, Global Nutrition, WhatsApp channel, and nationwide websites. The discount is redeemable on the FUNAT BRAND and applies to customers registered in the Funat brand database.

For the birthday discount, it applies from 7 days before the birthday up to 30 days after.

Discounts apply at the time of payment on the label price of each product and cannot be combined with other offers valid at the time of redemption.

The discount is personal and non-transferable and applies to a selected database. Discount exclusive to the recipient of the email or mobile phone number. One discount applies per customer during the term of the strategy, payable with any enabled payment method. To access the discount in physical stores, it is essential to present a physical national ID card at the time of payment. On the online store www.tiendasersaludable.com, the coupon described in this message must be entered in the coupon/discount field at the time of payment.

Discounts cannot be combined with other offers or promotions valid in-store. The discount is not redeemable for cash. In case of a warranty claim, the value paid for the product(s) will be recognized.

Please note that Sports Nutrition is not included in the discounts.


1. TERMS AND CONDITIONS OF USE OF THE VIRTUAL STORE.

In this document, site visitors, whether they are buyers or potential buyers, will be referred to as “Customers.” Purchases, payments, and transactions made by customers through the virtual store of LABORATORIOS FUNAT S.A.S, on the site www.tiendasersaludable.com, hereinafter “the site,” will be subject to these terms and conditions; therefore, to make use of it, it is an essential requirement to declare and accept each of the points described below.

If you do not agree with the terms and conditions previously stipulated by LABORATORIOS FUNAT S.A.S for the use of this site, please refrain from using it.

Purchase limit: the maximum quantity of products per purchase is 50 units per user, per visit to the page.

2. PRODUCT VISUALIZATION
Product Quality. Laboratorios Funat products comply with INVIMA standards and national government provisions; our quality, production, and storage procedures comply with GMP: “Good Manufacturing Practices.”
All proprietary and third-party products must have INVIMA registration.

Our quality department ensures that raw materials, the products we produce, and those of third parties that we market are free of bacteria and within phytosanitary limits.

It is not possible to guarantee to customers who visit www.tiendasersaludable.com that the image displayed on the site is completely identical to the actual product. Correct visualization is subject to the screen resolution of the computer or mobile device that the customer uses to enter the website (computer, tablet, smartphone, or any other). Likewise, product montages for Laboratorios Funat are created in specialized design programs and settings that feature varied lighting; their brightness, to a greater or lesser extent, may cause variations in the actual colors of the product, making them gain or lose intensity. We do not guarantee that all visualization variables of the product and the perception of it that each buyer may have will be identical to what was developed by the Funat brand.

 

3. PAYMENT REVERSAL, RIGHT OF WITHDRAWAL, AND EXCHANGES:
3.1. Payment reversal:
1. Payment reversal is understood as the refund of money in exchange for the return of the received product. The reversal applies only in cases of payment by credit or debit card.
2. Grounds for payment reversal:

• When the acquired product is not received.
• When the delivered product does not correspond to what was requested, or does not meet the inherent characteristics or those attributed by the information provided about it.
• When the delivered product is defective.

3. The maximum period to claim a payment reversal will be 5 business days from the day the shipment should have been received.
4. Money refund time: 30 days from receipt of the claim.
5. To initiate the process, the customer must contact the national toll-free line 018000912625 or the email ventas.digitalb@funat.com.co, indicating in their claim:

• Express statement of the reasons underlying the request for payment reversal.
• Indication of the ground that supports the request, which must correspond to one or more of those indicated above.
• Value for which the reversal is requested.
• Copy of the national ID card, bank account number, credit card, or payment method to which the transaction was charged.

6. The customer must coordinate the pickup of the product by calling our national toll-free line 018000912625 or our WhatsApp at 304 5397346. The customer must deliver the product in the same place and under the same conditions in which it was delivered or as agreed upon with Laboratorios Funat SAS.

3.2. Right of withdrawal
1. The customer must return the product to LABORATORIOS FUNAT SAS by the same means and in the same conditions in which it was received, i.e., unused, with its original seals, and with intact packaging and labels.
2. Transportation costs and other costs entailed by the return of the item will be covered by the customer.
3. The maximum term to exercise the right of withdrawal will be five (5) business days from the delivery of the item.

3.3. Warranty exchange policies:
An exchange is understood as the replacement of one product for another due to quality errors or production flaws (products without shrink-wrap, without a lot number, without an expiration date, or presenting some alterations due to being products made with components of natural origin, which may show some variations).
3.3.1 Conditions for exchanges and/or returns:
1. Return the product in a proper state and with minimal consumption to detect any flaws if present.
2. The product must be returned by the same means and in the same conditions in which the customer received it. When exchanges are made solely due to product quality, transportation and/or shipping costs will be assumed by LABORATORIOS FUNAT S.A.S.
3. The maximum period for exchanges will be 30 business days from the date of receipt of the products, and in the case of perishable food, it will be its expiration date.
4. The purchase invoice must be presented.
5. Upon receipt of any product, LABORATORIOS FUNAT S.A.S will verify compliance with this Exchange and Return Policy, and whether your request is processed and accepted will depend on this.

3.3. Procedure for exchanges:
The claim must be made through the corporate email ventas.digitalb@funat.com.co and LABORATORIOS FUNAT S.A.S will respond within a maximum period of FIFTEEN (15) business days from the moment the product has been received for review. Product shipment must be within the deadlines and conditions established in the previous section. Product replacement time is 30 days from receipt of the claim.
3.4. For any exchange and/or return, it is the customer's responsibility to:

• Always keep all product packaging and labels for at least 8 days after receiving the order.
• Take into account the terms and conditions described on this site before purchasing any of the available products.
• Provide correct information for shipping and billing purposes; otherwise, redirecting expenses for the order will be at the customer's expense.
• Read and carefully follow the instructions for the preservation and storage of the products.
• Read in detail the information declared on the label to know the correct storage and consumption of the product.
• Check before finalizing your purchase that the products included in the cart are the desired quantity and net content.
• Keep in mind that exchanges are not made in the following cases:

Adverse reactions declared on the label. Changes in the inherent characteristics of the products, such as color and taste, as these are considered normal in products of natural origin. However, LABORATORIOS FUNAT S.A.S provides advice on any questions that may arise in this regard.

4. SHIPPING TERMS AND CONDITIONS.
The companies responsible for our deliveries are SERVIENTREGA, DEPRISA, internal courier services, and others.

4.1. Coverage and Rates:
a) Our coverage is within Colombian national territory, including San Andrés and Providencia.

b) For purchases under $200,000, the shipping cost will be borne by the customer for the cities of Bogotá and Medellín at a value of $7,900; if it is over $200,000 in these cities, shipping will be totally free.

c) For purchases to other cities, the value ranges between $10,900 and $15,000 pesos, depending on the destination.

d) For San Andrés Islands, Providencia, and Santa Catalina, the shipping cost is $56,000. For Chocó, $18,000, and for Amazonas, $29,000.

4.2. Deadlines established for order delivery are:

• For Medellín, Bogotá, and their metropolitan areas, it will be between 2 to 5 business days.
• For other main or intermediate cities, the delivery period will be between 6 to 9 business days.
• For cities or municipalities requiring re-dispatch, the delivery period will be between 5 to 10 business days.
• Deliveries cannot be made at an exact time.

The delivery time for the order will begin to count the moment the customer's data is analyzed and payment is confirmed by www.tiendasersaludable.com, which may take up to one business day. If the order is placed over the weekend, on a holiday, or outside established hours (Monday to Friday from 8:00 a.m. to 5:00 p.m.), it will only be processed on the following business day.
4.3. Order tracking
In the event that you have not received your order within the promised timeframe, we request that you contact the email address mercadeo.digital@funat.com.co to verify the status of the order.
4.4. Order delivery.

• The order may be delivered to or inspected by any person of legal age who resides or is present at the delivery location, for which the signature on the carrier's waybill will suffice.
• In case the product shows signs of damage or breakage to its packaging at the time of delivery, you must record it on the carrier's waybill as an observation and contact the customer service line 018000912625, our WhatsApp 304 5397346, or through our email: ventas.digitalb@funat.com.co
  

AUTHORIZATION FOR INQUIRIES AT THE CIFIN CREDIT BUREAU
Anyone who makes a purchase on the site, acting freely and voluntarily, authorizes LABORATORIOS FUNAT S.A.S, through the PAYU provider, to consult and request information on credit, financial, commercial, and service behavior from third parties, even in countries with the same nature as the CIFIN S.A. information center, generating an inquiry footprint.